Job Title : CRM Executive - Payment Follow-ups (Female)

Location : Delhi (Best Roadways Ltd - Head Office)

Department : Accounts / Customer Relationship Management

Reporting To : Finance Head / Senior Manager - Collections

Employment Type : Full-Time (On-site) Position Overview : Key Responsibilities : Payment Follow-ups :

- Coordinate with internal accounts and operations teams to reconcile payments and resolve discrepancies.

- Maintain and update receivables trackers and client payment status daily.

- Client Relationship Management :

- Build and maintain robust relationships with client finance and logistics teams.

- Handle client queries politely and professionally, ensuring prompt resolution.

- Escalate critical payment delays or disputes to management timely.

- Documentation & Reporting :

- Prepare and share weekly reports of pending payments and client communications.

- Ensure accurate documentation of follow-up conversations and commitments.

- Assist in sending invoices, debit/credit notes, and payment reminders.

- Coordination :

- Work closely with the accounts, billing, and operations departments to ensure data consistency.

- Coordinate with clients for payment proofs, TDS certificates,



and any billing clarifications.

- Gender : Female (Preferred due to client communication & coordination nature of the role)

- Education : Graduate (B.Com / BBA / Any relevant field preferred)

- Experience : 1-4 years of experience in payment follow-ups, client servicing, or CRM role (preferably in logistics, service, or transport industry).

- Skills Required :

- Excellent communication and follow-up skills (English & Hindi).

- Strong organizational skills and attention to detail.

- Confident, polite, and persuasive in approach.

Key Attributes :

- Smart communicator with a pleasant personality.
- Self-motivated and target-oriented.
- Reliable and consistent in maintaining follow-up schedules.
- Ability to manage multiple clients and priorities effectively.

Compensation :

- Salary: UPTO RS 25000
- Incentives/bonus based on collection performance.

Work Schedule :

- Timings : 10 AM - 6:30 PM
- Work Days : Monday to Saturday

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Accounts & CRM - Payment Follow Ups (Female) Near Kirti Nagar Delhi
🏢 Best Roadways
📍 Delhi