Job description : Job Title : Customer Care Officer

Company : OPPO Mobile India Pvt. Ltd.

Location : Gwalior (Madhya Pradesh)

Salary : ₹15,000 - ₹20,000 (Monthly)

Employment Type : Full-Time

Job Summary : Key Responsibilities : Greet and assist walk-in customers at the service center.

Register customer complaints and assign tokens or job cards.

Answer incoming calls and handle customer inquiries effectively.

Provide information about product servicing, warranty, and repair timelines.

Coordinate with technicians and service team for timely updates.

Maintain daily logs of customer visits and service details.

Ensure the reception area is tidy and professional at all times.

Requirements : Minimum qualification: Graduate preferred.





1+ year of experience in a customer service/front desk role preferred.

Valuable verbal communication in Hindi; Basic English skills are a plus.

Proficient in using computers and MS Office (Excel, Word).

Presentable, polite, and customer-service oriented.

Ability to work independently and in a team.

Benefits :

- Health insurance
- Provident Fund

Experience :

- Front desk: 1 year (required)

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Officer (Guna)
🏢 ELSES DIGITAL SYSTEM
📍 Guna