Company Overview

Light & Shade Electricals Pvt. Ltd. :

- (Factory Office & Registered Office - Vasai)_

Lisha Switches delivers premium modular switches, sockets, plates, and dimmers that combine contemporary design with long-lasting performance. Ideal for residential, commercial, and hospitality projects, our products install seamlessly, feel solid, and complement modern interiors. Trusted by architects and contractors, Lisha stands for dependable specifications, consistent quality, and a wide range of finishes and frames. From everyday electrical controls to smart-ready options, Lisha elevates interiors with safe, stylish, and reliable modular electrical solutions.

Key Roles & Responsibilities

1. Inquiry Handling & Call Management

- Attend all incoming inquiry calls and forward them to the respective area coordinators for further detailing.
- Review call data from Annularity software / IVRS for missed and abandoned calls.
- Send follow-up messages via WhatsApp and make callback attempts for inquiry detailing.
- Forward confirmed inquiries to the concerned coordinator based on responses.
- Maintain and update daily call tracking records in Google Sheets and follow up until closure.

2. Data Management - Nukkad Meet & Exhibitions

- Prepare executive-wise consolidated sheets by removing duplicates and invalid/odd contact numbers.
- Format data accurately for upload in Double Tick format.
- Maintain exhibition data,



prepare combined sheets, and filter visitor data for use in future exhibitions.

3. Enquiry Reporting

- Prepare and generate weekly enquiry reports.
- Track enquiry trends and identify discrepancies.
- Ensure proper documentation and data accuracy for management review.

4. Retail Branding Data Management

- Ensure accurate and timely entry of Maharashtra retail branding data (counter-wise) into the Edify System .
- Maintain data consistency, completeness, and adherence to defined formats.

5. Electrical Loyalty Program Reporting

- Compile, analyze, and generate reports from the Electrician Loyalty Program / Reward App.
- Ensure accuracy of data and submit reports within stipulated timelines.

Educational Qualification

- Graduate

Skills & Competencies

- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- High level of confidentiality and integrity
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
- Ability to work independently and handle pressure
- Strong coordination and problem-solving skills

Compensation

- ₹15,000 - ₹20,000 per month :

- Salary will be based on experience and interview performance.

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages :

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Cse) (Vasai-Virar)
🏢 Light E Shade Electricals
📍 Vasai-Virar