Key Responsibilities 1. Front Desk s Client Interaction

- Greet all clients and visitors with a warm, professional, and courteous attitude.
- Manage walk-in inquiries, guide them about treatments, and direct them to consultants/doctors.
- Handle in-person, telephonic, and WhatsApp inquiries promptly and efficiently.

1. Appointment s Schedule Management

- Maintain and manage doctors’ and therapists’ schedules.
- Book, confirm, and reschedule appointments to optimize clinic operations.
- Send reminders to clients regarding their appointments.

- Sales s Billing Support

- Brief clients about available treatments, offers, and membership packages.
- Support the sales team in upselling treatments and skincare products.
- Handle billing, receipts, and POS transactions accurately.

- Client Experience s Relationship Management

- Maintain a premium client experience from entry to exit.
- Handle client feedback, complaints, and escalations professionally.
- Ensure client data and treatment history are accurately updated in the CRM system.

- Coordination s Administrative Tasks

- Liaise between doctors, therapists, and the sales team for smooth clinic operations.
- Maintain stock registers for products and consumables at the reception area.
- Ensure the reception area and waiting lounge are always clean, organized,



and presentable.

Key Skills s Competencies

- Pleasant personality with excellent communication and interpersonal skills.
- Fluent in English, Hindi, and Marathi (preferred).
- Robust organizational and multitasking abilities.
- Customer-first mindset with a polished and confident demeanor.
- Comfortable using clinic management software / CRM tools .
- Prior experience in aesthetic clinics, wellness centers, spas, salons, or premium hospitality is a plus.

Qualifications

- Bachelor’s degree or Diploma in Hospitality / Healthcare Administration /

Related field preferred.

- Minimum 1 year of relevant experience as a receptionist or front desk executive.

Compensation s Benefits

- Salary :Competitive, based on experience.
- Incentives s Performance Bonuses.
- Employee discounts on treatments and skincare products.
- Opportunities for training and career advancement.

Work Schedule

- Days :6 days a week
- Timing :10:00am to 8:00pm (Tuesday to Sunday)

Work Location: In person

All analytics data provided here is for informational purposes only and Indeed does not guarantee its accuracy. Values shown may deviate from the actual

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Clinic Receptionist (Thane)
🏢 Transformative Humane HR Services
📍 Thane