Vishram International Services looking for a Receptionist for Branch office in anand-gujarat for work from the office. individual will perform following tasks along with any and all related to the office operation.

Responsibilities :

- Greet walking guest, maintain daily logs.
- Manage and resolve customer complaints, escalating as necessary to ensure customer satisfaction.
- Maintain accurate and up-to-date customer records, including tracking customer interactions and feedback.
- Proactively identify opportunities to improve customer satisfaction and make recommendations to the management team.
- Collaborate with internal departments to address customer needs and concerns.
- Participate in training sessions and ongoing professional development to stay current with product knowledge and customer care practices.
- Meet or exceed customer care performance goals, including response time, first contact resolution, and customer satisfaction ratings.
- Contribute to team success by sharing best practices and collaborating on customer care initiatives.

Requirements :

- High school diploma or equivalent; college degree preferred.




- Minimum of 2 years of customer service or call center experience.
- Strong communication skills, both written and verbal.
- Ability to multitask and work in a fast-paced workplace.
- Excellent problem-solving and conflict resolution skills.
- Proficiency in Microsoft Office and customer service software.
- Ability to work flexible hours, including evenings and weekends as needed.
- Knowledge of customer care practices and procedures.
- Ability to maintain confidentiality and handle sensitive information appropriately.

Job Types : Regular / Permanent, Full-time

Pay: Up to ₹18,000.00 per month

Ability to commute/relocate:

- Anand, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- willing to relocate to anand -gujarat ? ( company will provide housing)

Education :

- Higher Secondary(12th Pass) (required)

Experience :

- total work: 2 years (preferred)
- Customer service: 2 years (required)

Language :

- Hindi (required)
- English (required)

Work Location: In person

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