FEMALE ONLY

Job Title :Patient Coordination & Front Desk Executive

- (Tele-Calling + Appointment Scheduling + Front Desk Operations)_

Location : Banjara Hills, Hyderabad Clinic : Dr. Nishita’s Clinic for Skin, Hair & Aesthetics Employment Type : Full time

About the Clinic

Dr. Nishita’s Clinic for Skin, Hair & Aesthetics is a premium, dermatologist-led practice focused on evidence-based clinical dermatology and advanced aesthetic treatments. We cater to patients across age groups and maintain a structured, professional, and high-performance environment.

We are looking for a disciplined, confident, and revenue-aware Patient Coordination Executive who can manage tele-calling, scheduling, and front desk operations seamlessly.

Role Overview

This is a critical, multi-functional role responsible for:

- Handling all incoming and outgoing patient communication
- Converting enquiries into confirmed consultations
- Managing and optimizing the doctor’s schedule




- Delivering a premium front desk experience
- Ensuring billing accuracy and revenue protection

This is not a receptionist role. It is a performance-driven coordination position.

Key Responsibilities1️ Tele-Calling & Lead Conversion

- Answer incoming calls within 3 rings
- Call back missed calls within 15 minutes
- Convert Instagram, WhatsApp, website, and referral leads into consultations
- Handle pricing objections confidently and professionally
- Maintain daily call logs and follow-up list

Target: 60%+ lead conversion

2️ Appointment Scheduling & Calendar Optimization

- Schedule consultations as per doctor availability
- Minimize gaps in schedule
- Confirm appointments 24 hours prior
- Reconfirm morning appointments same day
- Refill cancelled slots using waitlist

Target: 85%+ slot utilization Target:

📌 Female Office Assistant/receptionist (Banjara Hills)
🏢 Dr. Nishitas Clinic for Skin, Hair & Aesthetics
📍 Banjara Hills