Job Summary

Key Responsibilities

- Greet and assist patients, attendants, and visitors at the reception.
- Perform patient registration, OPD/IPD admission, and demographic data entry in the HIS/EMR system.
- Manage appointment scheduling, doctor consultations, and queue coordination.
- Handle billing activities: OPD billing, emergency billing, advance payments, IPD billing updates, and discharge billing support.
- Guide patients regarding departments, diagnostic services, and process flow.
- Maintain cash collection records, daily cash closing, and handover to accounts.
- Answer phone calls, provide information, and route calls to appropriate departments.
- Coordinate with nursing, doctors, lab, radiology, and other departments for smooth patient flow.
- Verify patient documents (ID proof, insurance/TPA documents, referral letters).
- Manage waiting area discipline, patient grievances, and escalate issues when required.
- Maintain front office logs, registers, and daily MIS reports.
- Ensure cleanliness, safety, and comfort for patients in the reception area.

Requirements :





- Graduate in any discipline (BHM/MBA in Healthcare preferred).
- 1-3 years of experience in hospital front office or customer service.
- Good communication skills in English/Hindi (local language preferred).
- Proficiency in MS Office and Hospital Information System (HIS).
- Pleasant personality, patience, and ability to handle pressure situations.
- Willingness to work in rotational shifts.

Key Skills

- Patient Handling
- Communication & Soft Skills
- OPD/IPD Billing
- HIS/EMR Knowledge
- Appointment & Queue Management
- Cash Handling
- Multitasking
- Problem Solving
- Customer Service

Job Types : Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Advantages :

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Darbhanga, Bihar: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

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