Roles & Responsibilities : Executive - Customer Service

- Managing the registration and tracking of product samples for testing and evaluation
- Coordinating with the Quality Control (QC) team and plant for reports, remarks, and replacements
- Managing the coordination and issuance of test & warranty certificate
- Preparing and submitting monthly MIS reports For Complaints.
- Handling customer calls and providing necessary support

Job Description - Executive - Customer ServiceJob Summary

The Executive - Customer Service is responsible for handling customer complaints, coordinating with internal departments for resolution, managing product sample tracking, and ensuring smooth customer communication and documentation processes. The role focuses on delivering effective customer support and maintaining high standards of service coordination.

Key Responsibilities

- Coordinate with customers to understand issues and ensure timely response and resolution.

- Register, track, and maintain records of product samples received for testing and evaluation.

- Coordinate with the Quality Control (QC) team and manufacturing plant for:

- Complaint analysis reports

- Technical remarks

- Replacement processing

- Corrective action updates

- Manage the coordination and issuance of:

- Test certificates

- Warranty certificates

- Related customer documentation

- Prepare and submit Monthly MIS reports related to customer complaints,



complaint trends, and resolution status.

- Handle customer calls professionally and provide required support and updates.

- Maintain proper documentation and records of complaints, reports, and customer communication.

- Ensure timely closure of complaints and follow-up with concerned departments.

- Support continuous improvement in customer service processes and complaint handling systems.

Key Skills & Competencies

- Strong communication and coordination skills
- Good customer handling and problem-solving abilities
- Knowledge of complaint management processes
- Strong documentation and reporting skills
- Ability to work with cross-functional teams
- Attention to detail and follow-up skills
- Proficiency in MS Excel and reporting tools

Educational Qualifications

- Graduate / Diploma in any discipline (preferred)

Experience

- 1-3 years of experience in Customer Service, Complaint Handling, Coordination, or Backend Support operations
- Experience in hardware, manufacturing, consumer products, or related industries preferred

Other Requirements

- Ability to manage multiple tasks and deadlines
- Professional communication and interpersonal skills
- Customer-centric attitude with a proactive approach

Pay: ₹38,000.00 - ₹42,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Service Executive (Andheri East)
🏢 Ebco Private
📍 Andheri East