Monday-Friday, 9am-5pm (UK Time)

About EverydayMeds

EverydayMeds is a GPhC-registered online pharmacy based in Leicester, specialising in clinically-led weight loss treatments including Mounjaro and Wegovy, alongside a range of other prescription services. We are a fast-growing, patient-focused business committed to making healthcare accessible, fast, and hassle-free.

Role Overview

Key Responsibilities

- Handle order queries, delivery updates, prescription questions, and general support tickets
- Liaise with the pharmacy and dispensing team to resolve patient issues efficiently
- Escalate clinical or complex queries to the appropriate team member
- Maintain accurate records of all customer interactions within our CRM system
- Identify recurring issues and flag them to management for process improvement
- Uphold EverydayMeds' tone of voice — warm, professional, and reassuring
- Meet response time targets and maintain a high customer satisfaction rating

Requirements :

- Minimum 3 years of customer service experience (essential)
- Fluent written and spoken English — clear, professional, and grammatically accurate (essential)
- Available to work Monday to Friday, 9am-5pm UK time (essential)




- Strong attention to detail with the ability to handle multiple queries simultaneously
- Empathetic, patient, and calm under pressure

Desirable (Not Essential)

- Experience working in a pharmacy, healthcare, or regulated workplace
- Familiarity with Shopify, Zendesk, or similar platforms
- Understanding of GPhC regulations or online pharmacy operations

What We Offer

- Competitive salary dependent on experience
- A supportive, close-knit team environment
- The opportunity to grow with a fast-scaling online pharmacy
- Clear processes and full onboarding support

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits :

- Work from home

Application Question(s):

- Do you have a minimum of 3 years customer service experience?
- Are you available to work Monday to Friday, 9am-5pm UK time?
- Can you speak and write English to a high level? Please give an honest answer as this will be assessed during the interview process.
- Are you available to start immediately?
- Do you have access to a Laptop/PC, and do you have a reliable and secure internet connection to work remotely?

Work Location: Remote

📌 Customer Service (Email Support) (Bengaluru)
🏢 Nashbros Investments
📍 Bengaluru