Job Title: CRM Executive Department: MDO Location: The Blox Preschool Reports To: Center Head Job Summary: The CRM Executive is responsible for managing customer relationships, handling admissions inquiries, maintaining the CRM database, coordinating follow-ups, and ensuring an excellent parent experience throughout the admissions journey. The role requires strong communication, organization, and data management skills. Key Responsibilities: Lead Management - Manage all inquiries received through calls, WhatsApp, website, social media, walk-ins, and referrals. - Enter and update lead details accurately in the CRM system. - Assign leads to the concerned team members when required. - Maintain complete and up-to-date customer records. Follow-up & Admissions - Conduct timely follow-ups with prospective parents. - Schedule school visits, counseling sessions, and demo classes. - Track admission progress from inquiry to enrollment. - Ensure no lead is missed and all follow-ups are completed on time. CRM Management - Maintain accurate customer data. - Update lead status, remarks, and follow-up dates. - Generate daily, weekly, and monthly CRM reports. - Identify duplicate or inactive records and maintain database quality. Parent Relationship Management - Build positive relationships with prospective and existing parents. - Address basic admission-related queries. - Coordinate with counselors, teachers, and management for smooth communication.



- Ensure high customer satisfaction throughout the admission process. Reporting - Prepare daily lead reports. - Share admission conversion reports. - Monitor inquiry sources and conversion ratios. - Present CRM performance reports to management. Coordination - Coordinate with the Digital Marketing team regarding campaign-generated leads. - Work closely with the Admissions and Front Office teams. - Support admission events, open houses, and promotional activities. Skills Required - Excellent verbal and written communication. - Strong interpersonal and customer service skills. - Proficiency in CRM software and Microsoft Excel. - Good organizational and time-management skills. - Attention to detail and data accuracy. - Ability to multitask and meet deadlines. Qualification - Bachelor's degree in Business Administration, Marketing, Commerce, or a related field. - 1-3 years of experience in CRM, admissions, customer service, sales, or education. - Experience in the preschool or education sector is preferred. Key Performance Indicators (KPIs) - Number of leads handled. - Follow-up completion rate. - Admission conversion rate. - CRM data accuracy. - Parent satisfaction score. - Daily and monthly reporting accuracy. - Response time to recent inquiries. Working Hours 9.00 A.M - 6.00 P.M Salary As per experience and company standards. Pay: ₹12,000.00 - ₹18,000.00 per month Work Location: In person

📌 Customer Relationship Manager (CRM) (Panipat)
🏢 The blox Preschool
📍 Panipat