Key Responsibilities: Resolve product or service issues by clarifying customer complaints and determining the best solution.

Provide accurate information about products, services, and company policies.

Maintain detailed records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved satisfactorily.

Escalate complex issues to the appropriate department when necessary.

Meet individual and team performance targets (KPIs).

Identify customer needs and suggest appropriate products/services.

Required Qualifications: Bachelor’s degree in any discipline (preferred).

Proven experience in customer service or a similar role.

Excellent verbal and written communication skills.

Robust problem-solving and multitasking abilities.





Proficiency in MS Office and CRM software.

Ability to work in shifts (if required).

Preferred Skills: Strong interpersonal skills.

Patience and empathy while handling customers.

Ability to work under pressure.

Team-oriented mindset.

Key Competencies: Communication Skills

Customer Orientation

Time Management

Conflict Resolution

Adaptability

Job Types : Full-time, Part-time, Fresher, Permanent

Pay: ₹20,000.00 - ₹30,704.02 per month

Benefits :

- Commuter assistance
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Cse) (Indore)
🏢 CHARISMA GROUP
📍 Indore