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- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring recent staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Support Associate (Jaipur)
🏢 client of SolutionBox
📍 Jaipur
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