Job Description - Customer Service Representative (CSR)Job Title : Customer Service Representative Location : Attingal, Thiruvananthapuram Department : Customer Service Reporting To : Customer Support Team Lead / Operations Manager Job Summary

Key Responsibilities

- Handle inbound and outbound customer calls.
- Schedule doorstep service bookings and coordinate with field staff.
- Respond to customer queries via phone and WhatsApp.
- Resolve complaints and ensure timely service support.
- Maintain accurate customer records and daily reports.
- Follow up with customers for service feedback and reviews.
- Coordinate with operations team for smooth service execution.
- Support sales-related follow-ups when required.

Required Skills & Qualifications

- Minimum Qualification: Plus Two / Degree preferred.
- Good communication skills (Malayalam mandatory, English preferred).
- Basic computer knowledge (MS Office, CRM).
- Solid customer handling skills.
- Ability to manage multiple tasks.

Job Types : Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits :

- Cell phone reimbursement

Experience :

- Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative (Thiruvananthapuram)
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📍 Thiruvananthapuram