Company Description

Epma Infotech LLC/Epma Infotech Pvt Ltd is a leading International call center based out of Fulton, Georgia, USA, and Ooty, India.

Currently serving several businesses across the USA and expanding rapidly in our facilities at OOTY.

Roles and Responsibilities

- Excellent Communication skills with a strong command on English Language and an accent is a must.
- Greet customers in a courteous, friendly, and qualified manner using agreed-upon procedures.
- After initial training, you should be able to handle the task independently.
- Ability to multitask and carry conversation simultaneously.
- Record customer information within our customer service software.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company's customer service policies.




- Fresher’s with Excellent communication in English
- 0 -4 Years of International call center experience.
- Years of experience in the relevant field or any other voice-based remote support center.
- Excellent interpersonal, written, and oral communication skills, including telephone etiquette.

Immediate joiners preferred

Willing to work in US timings (Night shift),

NO WORK FROM HOME, Must work from our Office in OOTY.

Salary Best in the Industry

PF + ESI Provided

Weekly, Daily, and Monthly Incentives on Top of Your Salary

DOOR Pick-up and Drop-off Provided.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits :

- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Ooty)
🏢 Epma Infotech
📍 Ooty