Job Summary : What will you do?

- Resolve issues related to orders, returns, refunds, shipping, payments, and product queries
- Maintain clear, polite, and brand-aligned communication
- Coordinate with internal teams (operations, logistics, tech, etc.) to resolve escalations
- Track and document customer interactions in CRM or ticketing systems
- Follow SLAs and ensure first response time and resolution time targets are met
- Identify recurring issues and suggest improvements to enhance customer experience
- Ensure high customer satisfaction through clear, structured, and solution-oriented responses

What are we looking for?

- 2-5 years of experience in customer support (preferably in eCommerce)
- Good English Communication skill to deal with Australian customers & team.
- Ability to handle multiple conversations at once
- Basic understanding of order management systems, CRM, and ticketing tools
- Familiarity with helpdesk tools (Zendesk etc.) is a plus




- Problem-solving mindset and attention to detail
- Ability to remain calm and qualified during escalations
- Good typing speed and comfort with digital tools

We promise you :

- A collaborative, dynamic, and knowledgeable team to work with.
- A versatile working environment with flexibility for experiments and innovation.
- Opportunities for professional growth and skill development.
- An inclusive and supportive workplace culture.

Job Type : Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits :

- Leave encashment

Application Question(s):

- How much exp do you have in Customer Service?
- Do you have exp in International Customer Service process ?

Location :

- Vadodara, Gujarat (Vadodara) (required)

Work Location: In person

📌 Customer Support Executive (Vadodara)
🏢 Searchminds Private
📍 Vadodara