Provide accurate information about plans, coverage, and the claims process.

- Log customer interactions in CRM tools and ensure timely resolution.
- Escalate unresolved queries to the appropriate internal departments.
- Follow up with customers after the service to ensure satisfaction and gather feedback.
- Maintain a high level of professionalism and empathy during customer interactions.

Job Requirements

- Minimum HSC / Graduate in any discipline.
- 0-2 years of experience in customer service.
- Excellent verbal and written communication skills (English and Hindi).
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.

Process Type: Inbound Voice (English) Work Mode: Work from Office Shift: Fixed Day Shift | 6 Days a Week | Rotational Week-Off Location: Malad

Job Types : Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹31,000.00 per month

Advantages :

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive: Malad Mumbai (Thane)
🏢 Ujobs Consulting
📍 Thane