Job Title: Customer Service Executive - International Process

- Voice Process

Department: Customer Support

Location: Noida Sector 63

Key Responsibilities:

- Handle inbound and outbound calls from international customers.
- Resolve customer queries, complaints, and requests in a timely and professional manner.
- Provide accurate information about products and services.
- Maintain customer records and update databases with the latest information.
- Follow standard operating procedures (SOPs) and quality guidelines.
- Meet performance targets such as call handling time, quality scores, and customer satisfaction.
- Collaborate with team members and supervisors to ensure smooth workflow.
- Escalate complex issues to senior support or relevant departments as needed.

Required Skills & Competencies:

- Excellent verbal and written communication skills in English.
- Strong listening, problem-solving, and interpersonal skills.




- Ability to work in rotational shifts (including night shifts for international processes).
- Basic computer proficiency - MS Office, CRM tools, and typing skills.
- Customer-oriented mindset with a positive attitude.
- Ability to handle pressure and deliver consistent performance.

Educational Qualification:

- Minimum: 10+2 or Graduate in any discipline.
- Preferred: Bachelor’s degree.

Experience : Min 6 months of experience in an international voice or non-voice process preferred.

Shift Timing:

- Rotational shifts
- 6 Days Working.
- One side Cab in the Odd hours Limited to 20KMS range

Salary Range:

- UPTO- 6LPA

Job Types : Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹60,000.00 per month

Advantages :

- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 International Customer Service Advisor (Noida)
🏢 One Stop Solution Private
📍 Noida