Job Summary

Key Responsibilities

- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Provide product/service information clearly and correctly
- Follow up with customers to ensure resolution and satisfaction
- Coordinate with internal departments to resolve customer concerns
- Escalate complex issues to senior staff when required
- Maintain a polite, empathetic, and skilled approach at all times
- Adhere to company policies, procedures, and service standards

Required Skills & Qualifications

- Graduation in any discipline (preferred)
- Proven experience in customer support or service role (0-3 years)
- Excellent verbal and written communication skills




- Strong problem-solving and interpersonal skills
- Ability to handle pressure and manage multiple tasks
- Basic computer knowledge (MS Office, CRM systems preferred)
- Customer-centric attitude and patience

Preferred Skills

- Basic Computer Knowledge
- Basic English knowledge

Salary & Advantages

- Competitive salary as per industry standards

Job Location - Hadapsar, Pune

Pay: ₹12,000.00 - ₹16,000.00 per month

Perks :

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Support & Front Desk (Pune)
🏢 MODERN HOMEOPATHY
📍 Pune