Hybon is a growing and customer-focused elevator solutions company committed to delivering safe, reliable, and cutting-edge vertical transportation systems. We pride ourselves on quality service, timely support, and long-term customer relationships.

Job Summary

Key Responsibilities

- Serve as the primary point of contact for customers regarding service requests, complaints, and inquiries.
- Maintain strong relationships with existing clients to ensure repeat business and contract renewals.
- Coordinate with technical and service teams for timely resolution of customer issues.
- Follow up on maintenance schedules, service visits, and pending complaints.
- Ensure proper documentation of customer interactions and service reports.
- Assist in contract renewals, AMC (Annual Maintenance Contract) follow-ups, and payment collections.




- Conduct customer satisfaction surveys and implement feedback improvements.
- Support the sales team in upselling modernization or additional service packages.
- Maintain CRM records and prepare regular reports for management.

Required Qualifications & Skills

- Bachelor’s degree in Business Administration, Marketing, or related field.

- 1-3 years of experience in customer service, client relationship management, or a similar role.

- Experience in the elevator/lift industry will be highly preferred.

- Pay: ₹9,467.07 - ₹40,000.00 per month

Work Location: In person

📌 Customer Relationship Officer (Delhi)
🏢 HEBEON TECHNOLOGIES
📍 Delhi