Organisation : India Book of Records Location : Faridabad Employment Type : Full-time

About the Role

India Book of Records is looking for a customer-focused qualified who can manage calls and chats while building strong relationships with applicants. The role also involves identifying opportunities to gently promote our products and services during customer interactions.

Key Responsibilities

- Provide accurate information and resolve customer concerns promptly.
- Make outbound calls when required for follow-ups and engagement.
- Guide customers through processes and enhance their overall experience.
- Maintain call records and update customer data in internal systems.
- Work closely with sales and operations teams for seamless service delivery.
- Ensure high levels of customer satisfaction and positive communication.

Skills & Qualifications

- Graduate in any discipline.




- Excellent written and spoken English.
- Strong communication and listening skills.
- Pleasant, patient, and customer-oriented personality.
- Basic knowledge of MS Office and computer operations.
- Ability to handle multiple conversations efficiently.
- Confident yet non-aggressive approach to suggesting products.

Preferred Attributes

- 1-3 years of experience in customer support, client servicing, or inside sales.
- Experience in EdTech, media, service, or membership-based organizations is a plus.
- Natural ability to influence conversations positively.

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits :

- Commuter assistance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Experience Executive (Faridabad)
🏢 India Book of Records
📍 Faridabad