24 Oct
|
Tata Consultancy Services
|
Pune
24 Oct
Tata Consultancy Services
Pune
Act as the initial contact for IT-related issues (password resets, login problems, connectivity issues).
- Log, categorize, and prioritize tickets; ensure timely resolution.
- Maintain accurate records of issues, resolutions, and user interactions.
- Provide transparent, empathetic communication to non-technical users.
- Handling frustrated users calmly and professionally .**
- Managing multiple tickets and prioritizing urgent cases.
- Must have international call handling experiences.
- 24/7 Operations: Many service desks require shift work, including nights and weekends.
Location
- Pune
Job Function
- IT INFRASTRUCTURE SERVICES
Role
- Network Administrator
Job Id
- 406495
Desired Skills
- IT IS_Service Desk
Qualifications : BACHELOR OF ENGINEERING
📌 IT Is service Desk Calling (Pune)
🏢 Tata Consultancy Services
📍 Pune