IT Is service Desk Calling (Pune)

IT Is service Desk Calling (Pune)

24 Oct
|
Tata Consultancy Services
|
Pune

24 Oct

Tata Consultancy Services

Pune

Act as the initial contact for IT-related issues (password resets, login problems, connectivity issues).

- Log, categorize, and prioritize tickets; ensure timely resolution.
- Maintain accurate records of issues, resolutions, and user interactions.
- Provide transparent, empathetic communication to non-technical users.
- Handling frustrated users calmly and professionally .**
- Managing multiple tickets and prioritizing urgent cases.
- Must have international call handling experiences.
- 24/7 Operations: Many service desks require shift work, including nights and weekends.

Location

- Pune

Job Function

- IT INFRASTRUCTURE SERVICES

Role

- Network Administrator

Job Id

- 406495

Desired Skills

- IT IS_Service Desk

Qualifications : BACHELOR OF ENGINEERING

📌 IT Is service Desk Calling (Pune)
🏢 Tata Consultancy Services
📍 Pune

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