JOB DESCRIPTION

Customer Support - Support Operations

Location : Gurgaon Sector 66

Reporting Line: TL

Industry - Fintech / Payments [Mandatory]

Experience Required : 1- 5 Years

Employment Type : Full time (Work from Office)

About the Role

The Customer Support serves as the primary point of contact for our users. You will resolve transactions related inquiries, manage data in excel, and ensure compliance with financial regulations.

Key Responsibilities

- Handled backend support operations for products like AEPS, DMT, Recharges, BBPS, Utility, MATM, PG txns, loans.
- Managed data in Excel and prepared daily MIS reports for team and management
- review.
- Coordinated with sales, operations, technical teams and service providers & banks for quick issue resolution.




- Monitored disputed/pending transactions, escalations, and pending cases to ensure smooth processing.

Experience & Qualifications

- Academic Education : Must be a Graduate/Undergraduate
- Certifications :None
- Experience :1 - 5 years of experience in Fintech Company.**

Skills and Competencies

- Basic understanding of payment gateways, ACH, or card processing.

NOTE - CANDIDATES FROM FINTECH / PAYMENT BACKGROUND ONLY WILL BE CONSIDERED.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Support Executive - Inbound/outbound/chat/email (Gurugram)
🏢 Unigrow Talents
📍 Gurugram