Overview : Roles & Responsibilities :

- Shift timings : 08:00 PM to 05:00 AM || 02:00 PM to 11:00 PM || 05:00 AM to 02:00 PM || 11:00 AM to 08:00 PM
- Be a product expert, assisting new and existing professionals with queries related to our offerings.
- Handle unresolved questions and escalate issues when necessary.
- Identify and execute sales opportunities where applicable.
- Ensure all Customer Success KPIs are consistently met.
- Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).
- Maintain high levels of service delivery and customer satisfaction.

Required Skills :

- Strong proficiency in spoken and written English, with a clear and confident communication style.

- Excellent problem-solving and selling skills.

- Proficient in using laptops/computers with above-average typing speed.

- Exceptional attention to detail and organizational skills.

- Highly driven and motivated with a strong work ethic.

- Eagerness to learn and grow within the company.

- Self-starter with the ability to work independently and as part of a team. What We Offer :

- 5 days work week with 2 off days

- Performance-based bonus payout, Learning & Development Opportunities with individual learning budget

- 40 paid days off

Corporate gym pass

- Quarterly townhall socials
- Monthly company lunches
- Fully stacked snacks counter
- Professional growth and development opportunities with personal L&D; budget
- Healthcare insurance for you,



upgradable to cover your family if you wish

About the Company

Here at the Company, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services.

Company is the UK’s largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do.

We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need.

We are a energetic, exciting, forward-thinking business - but with the financial security of a PE backed, revenue generating established company - so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the "The Sunday Times Tech Track 100" and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made.

Pay: ₹30,000.00 - ₹31,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Experience Agent (Bengaluru)
🏢 Shinewell
📍 Bengaluru