Key ResponsibilitiesSales Responsibilities - Contact and follow up with inbound and outbound leads. - Qualify prospects and convert inquiries into sales opportunities. - Explain company services, pricing, and offers to potential customers. - Maintain accurate customer records and sales pipelines in the CRM system. - Coordinate with the sales team to ensure timely lead closure. - Achieve monthly lead conversion and revenue targets. Customer Support Responsibilities - Ensure timely issue resolution and maintain high customer satisfaction. - Handle customer complaints professionally and escalate issues when required. - Build and maintain long-term relationships with customers. - Coordinate with internal teams to ensure smooth service delivery. - Collect customer feedback and identify opportunities for service improvement. - Maintain complete records of customer interactions in the CRM system. Required Skills & Qualifications - Bachelor's degree in any discipline.



- 1-3 years of experience in CRM, Sales, Customer Support, or Inside Sales. - Excellent verbal and written communication skills. - Strong persuasion and negotiation abilities. - Customer-centric approach with strong interpersonal skills. - Valuable knowledge of CRM software, MS Excel, and Google Sheets. - Ability to multitask and work in a target-driven environment. - Strong follow-up and problem-solving skills. - Positive attitude and willingness to learn. Preferred Skills - Experience with CRM tools such as Zoho CRM, Salesforce, HubSpot, Freshsales, or similar platforms. - Knowledge of lead management and sales funnel processes. - Basic reporting and MIS preparation. Key Performance Indicators (KPIs) Pay: ₹18,000.00 - ₹25,000.00 per month Work Location: In person

📌 Customer Relationship Manager (CRM) (Indore)
🏢 The Art of Business
📍 Indore