- Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
- Make outbound calls to gather feedback and follow-up with patients.
- Respond to emergency code announcements in a timely and professional manner.
- Maintain high levels of professionalism with patients while building robust relationships with each caller.
- Update patient data in the patient service database after each call.
- Maintain regular communication with the management team.
Qualifications :
- Must be 18 years of age or older.
- A graduate or pursuing graduation.
- Excellent verbal and written communication skills in Hindi, and English.
- Ability to always remain professional and courteous with patients.
- Must be available to work during holidays and weekends.
Other Information :
- As per requirement of the process shift will be rotational 24*7.
- Each shift will be 9 hours (8 hours working and 1-hour break)
- Rotational week off.
- 4 weeks off in a month.
- Festival days are working, as people still get ill on holidays.