A Customer Support Executive (CSE) is the primary link between a company and its customers, responsible for resolving queries and ensuring high satisfaction across multiple communication channels.

Core Responsibilities

Issue Resolution: Troubleshooting product or service problems and providing step-by-step guidance to reach a solution.

Record Keeping: Maintaining accurate and detailed logs of customer interactions and transactions in CRM software (e.g., Salesforce, Zendesk).

Cross-functional Collaboration: Coordinating with internal departments like technical support, billing, or logistics to resolve complex issues.

Customer Feedback: Collecting user feedback and sharing insights with management to help improve products or services.

Account Management: Assisting with order processing, billing inquiries, and maintaining updated account information.

Essential Skills

Communication:



Exceptional verbal and written skills, with the ability to explain complex information simply.

Soft Skills: Empathy, active listening, and patience are critical for de-escalating tense situations with frustrated customers.

Problem-Solving: Strong analytical abilities to identify root causes and offer creative, effective solutions.

Multitasking: Proficiency in handling multiple support tickets or chats simultaneously while meeting strict time targets.

Product Knowledge: Deep understanding of the company's offerings to provide accurate and persuasive information.

Job Types : Full-time, Permanent, Fresher

Pay: ₹8,596.97 - ₹32,573.50 per month

Work Location: In person

📌 Customer Support Executive (Cse) (Hyderabad)
🏢 TechAhead Software
📍 Hyderabad