CUSTOMER SUPPORT EXECUTIVE — DIESELSHIP PRIVATE LIMITED Chennai, Tamil Nadu | Full-Time

ABOUT US

Dieselship Private Limited is a Chennai-based maritime company operating across four divisions: Dieselship Academic Division, ship supply, drydock consulting, and maritime software & CAD. We serve maritime professionals, cruise lines, and shipping companies globally.

ROLE OVERVIEW

We are looking for a proactive and customer-focused Customer Support Executive to handle inbound voice calls and chat queries from our customers across India and international markets. This is strictly an inbound role — no outbound tele-sales involved. You will assist customers with our academic products, orders, and services, and where appropriate, guide inbound enquiries toward a purchase — earning additional incentives for successful conversions.

KEY RESPONSIBILITIES

- Handle inbound customer calls and chat queries in Hindi (spoken) and English (written and spoken)
- Assist customers with product inquiries, orders, payments, and delivery follow-ups
- Identify sales opportunities within inbound interactions and convert enquiries into orders
- Coordinate with internal teams for issue resolution
- Maintain accurate records of customer interactions and escalate issues where necessary
- Provide prompt, empathetic, and professional responses at all times
- Support customer onboarding for digital products and academic materials
- Gather and relay customer feedback to improve products and services





REQUIREMENTS

- Fluency in English — written and spoken — is mandatory
- Fluency in Hindi — spoken — is mandatory; must communicate confidently with Hindi-speaking customers across India
- Graduate in any discipline (commerce, arts, or science preferred)
- Minimum 1-2 years of experience in inbound customer support or a client-facing role
- Proficient in MS Office, Google Workspace, and WhatsApp Business
- Pleasant, patient, and skilled communication style
- Ability to identify customer needs and suggest relevant products naturally during inbound interactions
- Ability to multitask and work independently with mínimal supervision
- Basic understanding of the maritime industry is a plus (not mandatory)

COMPENSATION

- Competitive fixed salary based on experience
- Additional performance incentives for converting inbound enquiries into sales
- This is strictly an inbound role — no outbound tele-sales

WHAT WE OFFER

- Friendly and professional work environment
- Exposure to a growing global maritime business
- Opportunity to grow within the company

HOW TO APPLY

Job Types : Full-time, Permanent

Pay: ₹9,747.15 - ₹28,122.16 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Language :

- Hindi (Highest fluency) (required)

Work Location: In person

📌 Customer Care Executive (Kattupakkam)
🏢 Dieselship Private
📍 Kattupakkam