Job Summary : Key Responsibilities :

- Assist customers with order placement, tracking, cancellations, returns, and refunds
- Resolve customer complaints while maintaining a high level of professionalism and empathy
- Coordinate with internal teams such as logistics, warehouse, finance, and marketing to resolve issues
- Maintain accurate records of customer interactions using CRM or helpdesk software
- Monitor customer feedback and suggest improvements to processes and policies
- Ensure adherence to company service standards, KPIs, and SLAs
- Support promotional campaigns by addressing customer queries related to offers and pricing

Qualifications & Skills

- Bachelor’s degree in Business, Communications, or a related field (preferred)
- Excellent verbal and written communication skills in English.
- Strong problem-solving and conflict-resolution abilities
- Proficiency with e-commerce platforms and CRM tools
- Customer-centric mindset with strong attention to detail
- Understanding of customer satisfaction metrics (CSAT, NPS, TAT)

Job Types : Full-time, Permanent

Pay: ₹17,000.00 - ₹20,000.00 per month

Advantages :

- Provident Fund

Work Location: In person

📌 Customer Support Executive (Tindivanam)
🏢 Instant Infinity
📍 Tindivanam