The Customer Relationship Manager (CRM) will be responsible for developing relationships with new and existing clients, promoting Recruitment Services and NAPS/NATS Apprenticeship Solutions, converting leads into clients, and maintaining long-term business relationships.
Key Responsibilities
Recruitment Services
- Explain recruitment services and hiring processes.
- Share proposals, service agreements, and company profiles.
- Understand hiring requirements and coordinate with recruiters.
- Convert inquiries into clients.
- Build and maintain long-term client relationships.
- Conduct regular follow-ups.
NAPS & NATS Services
- Promote apprenticeship solutions to manufacturing and corporate clients.
- Explain government apprenticeship schemes and their benefits.
- Educate clients on compliance, reimbursement, stipend sharing, and cost savings.
- Coordinate apprentice registration and onboarding.
- Guide clients through the implementation process.
Lead Management
- Work on company-generated leads (approximately 80% provided by the company).
- Generate additional business through networking and referrals.
- Maintain CRM records and daily follow-up reports.
- Achieve monthly client acquisition and onboarding targets.
Required Skills :
- Excellent communication and interpersonal skills.
- Strong convincing, presentation, and negotiation abilities.
- Ability to manage multiple client follow-ups.
- Willingness to travel for client meetings.
- Freshers with excellent communication skills are encouraged to apply.
- HR Consulting
- Recruitment
- Business Development
- B2B Sales
- Client Relationship Management
Why Join?
- Opportunity to work with clients across India.
- Exposure to Recruitment, Staffing, and Government Apprenticeship Schemes (NAPS/NATS).
- Company-generated leads to support business development.
- Growth opportunities opportunities in HR Consulting and Client Relationship Management.