Customer Relationship Executive (CRE) - WoodGuru

Role Overview

As a Customer Relationship Executive at WoodGuru, you will be the bridge between the company and its clients. Your primary responsibility is to ensure a seamless, satisfying, and value-driven customer experience. You will play a key role in building long-term relationships, improving customer retention, and driving repeat business.

Key Responsibilities-

- Act as the single point of contact for the client post-order

- Manage quotations for Client's requirements :

- Follow-up on new Client Inquiries :

- Track and ensure timely payment collection :

- Ensure dispatch timelines and and other commitments are met

- Build solid relationships through regular client touchpoints & drive repeat business & referrals :

- Collect genuine client feedback and convert into: Google reviews & Testimonials

- Handle complaints and issues with quick resolution and closure

- Identify opportunities for upselling and cross-selling :

- Suggest improvements in CRM systems and client processes

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Paid time off

Work Location: In person

📌 Customer Relationship Executive (Surat)
🏢 Wood Guru
📍 Surat