Key Responsibilities

- Handle inbound and outbound customer calls professionally
- Coordinate with online customers regarding orders, delivery updates, and product enquiries
- Provide accurate information about products, pricing, and availability
- Resolve customer concerns politely and efficiently
- Follow up with customers for order confirmation and feedback
- Coordinate internally with dispatch/logistics teams for smooth order processing
- Maintain customer databases and communication records
- Prepare daily / weekly reports in Excel
- Track orders, payments, and delivery status

Required Skills :

- Excellent verbal communication skills (Tamil + basic English preferred)
- Polite, patient, and customer-friendly approach
- Strong telecalling and customer handling experience




- Ability to manage multiple customer conversations
- Good problem-solving skills
- Qualified and kind attitude towards customers

Technical Skills

- Good working knowledge of Microsoft Excel :

- Data entry

- Basic formulas

- Order & customer reporting

Experience Required

- Minimum 1-3 years experience in customer communication / telecalling / customer support

Eligibility Criteria

- Prior experience is mandatory
- Graduation preferred

Job Types : Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits :

- Health insurance

Work Location: In person

📌 Customer Support Executive (Female) (Erode)
🏢 SOUTH INDIA ORGANIC FARMS
📍 Erode