Job Title : Customer Support Executive - Social Media

Role Overview : The Customer Support Executive - Social Media will be responsible for managing and responding to customer interactions across the Company’s social media platforms. The role involves handling direct messages, comments, and queries in a timely and skilled manner to ensure a positive customer experience and maintain the Company’s brand reputation.

Key Responsibilities :

- Monitor and manage incoming DMs, comments, and messages across all official social media platforms.
- Respond to customer queries, complaints, and feedback promptly and professionally .
- Escalate complex issues to the concerned internal teams when required.
- Maintain proper records of customer interactions and follow-ups.




- Ensure communication aligns with the Company’s brand voice and policies .
- Coordinate with the marketing and operations teams for issue resolution.
- Assist in maintaining high customer satisfaction through effective communication.

Requirements :

- Strong written communication skills.
- Basic understanding of social media platforms (Instagram, Facebook, etc.).
- Ability to handle customer queries calmly and professionally.
- Good organizational and follow-up skills.

Pay: ₹7,000.00 - ₹29,983.08 per month

Work Location: In person

📌 Customer Support Executive (Chat) (Jaipur)
🏢 pixellab.media
📍 Jaipur