Key Responsibilities: Luxury Client Experience

- Welcome every client with warmth, professionalism, and personalized attention, ensuring they feel valued from the moment they enter the boutique.
- Create a luxurious and comfortable in-store environment by anticipating client needs and delivering exceptional hospitality.
- Coordinate refreshments, lounge experiences, private appointments, and VIP services where applicable.
- Ensure every touchpoint reflects the brand's standards of elegance, exclusivity, and personalized service.
- Escort clients through their boutique journey, ensuring seamless coordination with fashion consultants and stylists.

Client Relationship Management

- Build and maintain long-term relationships with new and existing clients through regular communication and personalized engagement.
- Maintain an updated CRM database, including customer preferences, purchase history, sizes, special occasions, and lifestyle information.
- Conduct follow-up calls and messages after purchases to ensure satisfaction and strengthen relationships.
- Reach out to clients regarding current collections, exclusive previews, bespoke appointments, seasonal launches, and private shopping events.
- Identify VIP clients and provide personalized services tailored to their preferences.

Customer Service Excellence

- Ensure every client receives prompt, courteous, and attentive service throughout their boutique visit.
- Resolve customer concerns professionally and efficiently, escalating issues where necessary.
- Collect client feedback and share insights with the boutique management team to continuously enhance the customer experience.
- Monitor client satisfaction and implement initiatives to improve service quality.





Boutique Operations Support

- Coordinate appointment schedules for styling consultations, fittings, and bespoke services.
- Support the sales team in delivering a seamless customer journey without interrupting the luxury shopping experience.
- Maintain boutique ambience by ensuring reception, client lounge, and consultation areas remain immaculate and welcoming.
- Assist with client check-ins, event registrations, and VIP guest management during boutique events.

Client Engagement & Events

- Support the planning and execution of exclusive client events, collection launches, trunk shows, and private shopping experiences.
- Invite and confirm attendance of clients for brand events and promotional activities.
- Foster brand loyalty by creating memorable experiences that encourage repeat visits and referrals.

Reporting & Administration

- Maintain accurate client interaction records within the CRM system.
- Prepare reports on customer engagement activities, follow-ups, client retention, and feedback.
- Track client appointments, event participation, and relationship-building initiatives.

Qualifications :

- Bachelor's degree or diploma in Hospitality, Retail Management, Fashion Management, Business Administration, or a related field.
- 2-5 years of experience in luxury retail, hospitality, premium customer service,



client relationship management, or concierge services.
- Experience in luxury fashion, jewellery, couture, premium lifestyle brands, or hospitality is highly preferred.

Required Skills :

- Exceptional interpersonal and relationship-building skills.
- Strong customer service and luxury hospitality mindset.
- Excellent verbal and written communication skills.
- High emotional intelligence with the ability to understand and anticipate client needs.
- Strong organizational and multitasking abilities.
- Proficiency in CRM software and Microsoft Office.
- Professional grooming, etiquette, and presentation.
- Ability to maintain confidentiality and discretion while handling VIP clientele.

Key Performance Indicators (KPIs)

- Client satisfaction and service quality scores.
- Client retention and repeat visit rate.
- Growth and engagement of the client database.
- Follow-up completion and CRM accuracy.
- VIP client engagement and loyalty.
- Positive customer feedback and referrals.
- Successful execution of boutique events and client experiences.

Preferred Attributes

- Passion for luxury fashion, couture, and premium customer experiences.
- Warm, approachable, and polished personality.
- Strong attention to detail with a commitment to excellence.
- Ability to create memorable, personalized experiences for every client.
- Proactive, solution-oriented, and highly service-focused.
- Ability to thrive in a fast-paced luxury retail environment while maintaining grace and professionalism.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits :

- Paid sick time
- Paid time off

Work Location: In person

📌 Store Client Relationship Executive (Apparel) (Kolkata)
🏢 Lets Recruit India
📍 Kolkata