Role Overview Casa Derma is seeking a qualified, organized, and customer-focused Front Desk Manager to oversee daily front office operations. This role is critical in ensuring a seamless patient experience, managing appointments, and maintaining high service standards aligned with our premium dermatology and aesthetic services. Key Responsibilities 1. Front Desk Operations - Manage daily front desk activities, including patient check-in/check-out processes - Ensure smooth appointment scheduling and coordination with doctors and therapists - Handle walk-ins, inquiries, and service explanations professionally 2. Customer Experience - Deliver exceptional customer service and maintain a welcoming clinic environment - Address patient concerns, feedback, and complaints promptly and effectively - Build strong relationships with clients to enhance retention and satisfaction 3. Administrative Management - Maintain accurate patient records and ensure data confidentiality - Oversee billing, invoicing,



and payment collection processes - Coordinate with internal teams for smooth clinic operations 4. Sales & Revenue Support - Promote clinic services, packages, and memberships - Support upselling and cross-selling initiatives - Track daily revenue, appointments, and conversion metrics Required Qualifications - Bachelor’s degree in Business Administration, Hospitality, or related field - 1-2 years of experience in front desk or customer service management (preferably in healthcare, wellness, or hospitality) - Strong leadership and team management skills Key Skills - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Customer-centric mindset - Proficiency in MS Office and clinic management software - Problem-solving and conflict resolution skills Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

📌 Front Desk Executive (Lucknow)
🏢 Casa Derma Skin Solutions
📍 Lucknow