Overview: THE ROLE : Plan, coordinate, and complete a broad range of Administrative and Facility services that allow the organization to operate efficiently.

This position will interface extensively with Associates and Senior Management and plays a vital role in the smooth operations of the Admin and Infrastructure team.

Operations/Administration supports the Administration team and the firm through financial management, compliance management, client engagement, risk management, communication protocols, staff training/development, and process/technology improvements. - Vendor Management : Ability to manage multiple service providers. Financial/Analytics : Work on budgets, Capex & Opex requirements, fixed and variable spends; should have an eye for costs and expenses. Strategic : Process-oriented, proactive, and able to take full ownership of deliverables. Compliance & Audit**: Ensure compliance requirements are adhered to and conduct audits of access points.

HOW YOU WOULD CONTRIBUTE : 1. Travel Arrangements (Air and Ground Transportation) Booking : Arrange flights, hotels, car rentals, and other transportation. Itineraries : Create detailed travel itineraries for employees or clients. 2. Coordination Vendor Liaison : Work with travel agencies, airlines, hotels, and other service providers to secure the best rates and services. Schedule Management : Coordinate travel schedules to avoid conflicts and ensure timely arrivals and departures. Emergency Support : Provide assistance during travel disruptions or emergencies.

3. Budget Management Cost Control : Monitor and manage travel budgets, ensuring cost-effective solutions. Expense Tracking : Maintain accurate records of travel expenses and prepare reports. Negotiation**: Negotiate with vendors for discounts and better deals.

4.



Internal Customer Service Client Support : Address travel-related queries and provide support to employees/travelers. Feedback Handling : Collect and act on feedback to improve services. Personalization**: Tailor travel arrangements to meet individual preferences and needs.

5. Compliance Policy Adherence : Ensure all travel arrangements comply with company policies and regulations. Documentation : Maintain proper documentation for all travel-related activities. Risk Management**: Identify and mitigate potential travel risks.

6. Technology Use Travel Software : Utilize travel management systems and booking platforms. CRM Tools : Use customer relationship management software to track interactions and preferences. Data Analysis**: Analyze travel data to identify trends and optimize processes.

7. Continuous Improvement Industry Trends : Stay updated with the latest travel industry trends and best practices. Training : Provide training and support to team members on travel management tools and procedures. Innovation**: Implement new technologies and strategies to enhance efficiency.

WHAT’S SPECIAL ABOUT THE TEAM : Inclusivity : Creating an setting where everyone feels welcome. Work-life balance : Promoting a healthy balance between work and personal life. Continuous learning : Encouraging professional development and growth. Shared goals :



Aligning individual objectives with team goals. Diverse perspectives : Valuing different viewpoints and expertise. Problem-solving : Working together to overcome challenges. Vision : Setting a clear direction and inspiring the team. Empowerment : Delegating responsibilities and trusting team members. Adaptability : Being flexible and open to change.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL : 1. Communication Skills - Effective communication: Clearly convey information and instructions.- Active listening: Understand and address employee needs and concerns.- Professionalism: Maintain a courteous and friendly demeanor.

2. Organizational Skills - Time management: Prioritize travel/transport requests and manage time efficiently.- Attention to detail: Ensure accuracy in bookings and documentation.- Multitasking: Handle multiple tasks simultaneously without compromising quality.

3. Technical Proficiency - Travel Software: Familiarity with travel management systems like Amadeus and Sabre.- CRM Tools: Use CRM software to track client interactions.- Online Booking Platforms: Navigate and utilize various booking websites and apps.

4. Problem-Solving Skills - Quick decision-making: Resolve issues promptly, such as flight cancellations or delays.- Negotiation: Work with vendors to find solutions and secure the best deals.- Contingency planning: Prepare for unexpected travel disruptions.

5. Customer Service - Internal client satisfaction: Ensure a positive experience for travelers.- Feedback handling: Address complaints and suggestions constructively.- Personalization: Tailor services to meet individual client preferences.

6. Cultural Awareness - Understanding norms: Be aware of cultural

📌 Supervisor, Admin & Infra - India (Bengaluru)
🏢 Herbalife
📍 Bengaluru