Job Summary

Key Responsibilities

- Handle booking confirmations, cancellations, amendments, and special requests
- Coordinate with front office, housekeeping, and sales departments regarding room availability
- Maintain accurate reservation records using hotel PMS/reservation systems
- Respond promptly to guest inquiries and provide information about room rates, facilities, and promotions
- Monitor occupancy levels and assist in revenue optimization through upselling
- Resolve reservation-related issues and guest complaints professionally
- Prepare reservation reports and update daily booking status
- Ensure all guest information and payment details are accurately recorded
- Maintain high standards of customer service and professionalism

Requirements :

- Minimum 1-3 years of experience in hotel reservations, booking coordination,



or front office operations
- Knowledge of hotel reservation software/PMS systems
- Robust communication and customer service skills
- Good organizational and multitasking abilities
- Ability to work flexible shifts, including weekends and holidays
- Strong attention to detail and problem-solving skills

Preferred Qualifications

- Diploma or degree in Hospitality Management is preferred
- Experience working in hotels, resorts, or hospitality industry
- Ability to handle high booking volumes efficiently

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Booking Coordinator : Hotel (Igatpuri)
🏢 Deziners Studio
📍 Igatpuri