About Technomine : Responsibilities :

- Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency.
- Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
- Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
- Evaluate customer feedback and identify ways to maximise customer satisfaction.
- Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so.
- Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc.
- Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution.
- Document common customer queries and integrate into our Frequently Asked Questions module
- Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs.

**Work Details





- Technomine Travel Solutions.**

ADMIN EXECUTIVE - TRAVEL & TOURS

- Tour loading
- System updates
- Ticketing (sending final documentation to suppliers and customers)
- Sending rooming lists
- E ticket checking
- Other ad hoc duties as required by other departments from time to time

Basic Qualifications :

- Should have positive knowledge of Travel Industry (International Destinations)
- 3+ years' experience in Travel domain.
- Fluency in English (oral and written communication skills)

SHIFT TIMINGS

( Night Shift Flexible 9 PM to 6 AM/ 5AM to 2PM )

REQUIREMENT

Ready to work in different timings, considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits :

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- We must fill this position urgently. Can you start immediately?

Language :

- English (required)

Work Location: In person

📌 Travel Admin Executive (Navrangpur)
🏢 Technomine BPO Private
📍 Navrangpur