Responsibilities:

- Contact delinquent and pre-delinquent account holders using predefined call scripts to communicate overdue status and available resolution options.
- Obtain and record promise-to-pay commitments, negotiate payment arrangements within authorized limits, and follow up on agreed schedules.
- Respond to customer queries regarding products, account status and company policies in a clear and qualified manner.
- Ask probing questions to identify the underlying reasons for default and determine appropriate remediation or referral actions.
- Enter and update customer information, call outcomes and payment promises promptly and accurately in the collections CRM.
- Escalate complex or disputed accounts to supervisors or specialist teams according to escalation procedures.
- Adhere to call quality standards, regulatory requirements and internal collections procedures on every interaction.
- Meet individual productivity and recovery targets, including call volumes, contact rates and collection performance metrics.
- Participate in quality reviews, coaching sessions and continuous improvement initiatives to maintain and raise service standards.

Requirements :

- Minimum education: Secondary school diploma; bachelor’s degree in business, finance or related field preferred.

- Experience: 6month -1+ years in collections,



telecalling or customer service within banking/financial services or related sectors preferred.

- Skills:

- Clear verbal communication and active listening skills.

- Negotiation and persuasive skills with a customer-focused approach.

- Proficiency using CRM systems and MS Office (or equivalent); accurate data entry and record-keeping.

- Ability to work to targets, manage time effectively and handle repetitive outreach tasks with consistency.

- Basic understanding of collections compliance, privacy and data protection principles.

- Personal attributes: resilient, detail-oriented, professional demeanor, and able to handle sensitive customer conversations with empathy.

- Language: proficiency in English and the local language(s) required for the assigned portfolio.

- Desirable: prior experience with banking collections CRMs, familiarity with relevant regulatory frameworks or formal training in collections techniques.

Benefits :

- Competitive compensation with performance-based incentives.
- Training and development programs to support skill growth and career progression.
- Structured work environment with clear performance metrics and regular feedback.
- Other benefits as per company policy.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance

Work Location: In person

📌 Banking Consultant (Bfsi) (Thane)
🏢 MR Consultancy
📍 Thane