- Achieve monthly and annual sales targets of the showroom.
- Drive walk-ins, conversions, and repeat customer business.
- Monitor team performance and motivate staff to maximize sales.
- Handle high-value customers and VIP client relationships.
- Plan and execute local marketing and promotional activities with the marketing team.
Team Management
- Lead, train, and supervise sales associates and store staff.
- Conduct daily briefing and sales motivation meetings.
- Prepare staff schedules, attendance, and leave management.
- Maintain discipline, grooming, and professional behavior in the showroom.
Customer Service
- Ensure exceptional customer experience and relationship management.
- Resolve customer concerns, complaints, and escalations professionally.
- Build long-term customer loyalty and referrals.
Store Operations
- Oversee opening and closing of the store.
- Ensure proper visual merchandising and showroom presentation.
- Maintain stock accuracy, tagging, and product display standards.
- Coordinate with inventory and accounts teams for stock audits and billing accuracy.
Inventory & Security
- Monitor stock movement, inward/outward entries, and ageing stock.
- Ensure safety and security of jewellery stock as per SOPs.
- Coordinate during stock audits and physical verification.
Reporting & Administration
- Prepare daily sales reports, staff performance reports, and MIS.
- Monitor store expenses and operational efficiency.
- Ensure compliance with company policies and operational procedures.
Required Skills :
- Solid leadership and team handling skills
- Excellent communication and customer handling ability
- Sales-driven and target-oriented mindset
- Knowledge of jewellery retail operations
- Billing and inventory management understanding
- Problem-solving and decision-making skills
- Experience in jewellery retail industry preferred
- Strong understanding of gold, diamond, and bridal jewellery sales
- Professional grooming and presentation skills
- Ability to manage premium retail customers
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
📌 Store Manager (Jewellery Brand) (Nagpur)
🏢 Khandelwal Jewellers India
📍 Nagpur
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