Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

Job Purpose

To efficiently manage airline ticketing operations by handling ticketing queues, processing recent ticket issuances and reissues, fulfilling EMD requests, and interpreting fare rules to ensure accurate bookings. The role also involves identifying and reporting ticketing errors and coordinating with airlines and service providers to resolve operational issues and maintain smooth ticketing processes.

Responsibilities :

- Manage ticketing queues
- New issuance
- Reissues
- EMD fulfillment
- Fare rule interpretation
- Error reporting




- Contact airlines and providers for different issues

Requirements :

- 2 years of experience in ticketing fulfillment
- Proficient in Amadeus
- Advanced skills in additional GDS, Sabre, and/or Galileo
- Documented experience in reading and interpreting airline fare rules and reissue tickets Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
- Understanding the logic behind validating carriers and basic knowledge of IATA regulations
- Well organized, persistent with multitasking skills
- Self-driven, proactive and results-oriented
- Competent quantitative skills (good in calculations)
- Ability to manage change and work under pressure
- Communicate and work closely with other departments to remain current on any updates.
- 24×7 rotational shifts, preferably evening shifts

Qualification: Undergraduate - Diploma / HSC pass (10+2)

Diversity disclaimer :

- Department
- Customer Service
- Locations
- Mumbai

📌 Agent-fulfillment (Mumbai)
🏢 Etraveli Group
📍 Mumbai