Ecommerce Order Process & Returns Executive

Location : Okhla, Delhi Salary : Up to ₹25,000 per month Industry : Clothing, Apparel, Fashion

Job Overview: Key Responsibilities:

- Order Processing :

- Manage and process online orders efficiently from receipt to dispatch.

- Ensure accurate order entry and confirmation to minimize errors.

- Returns Management :

- Handle customer return requests and inquiries, ensuring compliance with company policies.

- Process returns and exchanges promptly, maintaining high customer satisfaction.

- Customer Communication :

- Provide exceptional customer service to resolve issues and inquiries.

- Inventory Coordination :

- Collaborate with inventory management teams to ensure stock levels are maintained and updated.

- Assist in the reconciliation of inventory discrepancies related to returns.

- Data Management :

- Maintain accurate records of orders, returns, and customer interactions in the database.

- Generate reports on order processing and returns metrics for management review.





Qualifications:

- Education : Bachelor’s degree in Business Administration, Fashion Merchandising, or a related field preferred.

- Experience :

- 1-2 years of experience in ecommerce operations, order processing, or customer service, preferably in the clothing/apparel/fashion industry.

- Skills :

- Strong communication and interpersonal skills.

- Proficiency in MS Office and ecommerce management systems.

- Ability to multitask and prioritize effectively in a rapid-paced environment.

- Attention to detail and problem-solving skills.

Benefits :

- Competitive salary.
- Opportunity to work in a vibrant and growing industry.
- Employee discounts on clothing and apparel.

Pay: ₹22,000.00 - ₹25,000.00 per month

Experience :

- E-Commerce: 1 year (required)

Location :

- Delhi, Delhi (Delhi) (required)

Work Location: In person

📌 Ecommerce Order Process & Returns Executive (Delhi)
🏢 Career Bloc
📍 Delhi