Job Title -Store Incharge

Department

Retail Operations / Luxury Couture

Location

Kolkata

Experience

5-10 Years

Reporting To

Business Head

Qualification

Graduate in any discipline; Fashion/Retail Management qualification preferred

Industry Preference

Luxury Retail / Designer Wear / Couture / Premium Fashion / Bridal Retail

Role Overview

The Store Incharge will be responsible for managing the day-to-day operations of the couture store while ensuring a seamless luxury retail experience for clients. The role requires strong people management skills, inventory oversight, client servicing excellence, and operational discipline aligned with premium fashion retail standards.

The incumbent will play a key role in driving sales, ensuring impeccable store presentation, coordinating with designers/tailoring teams, and maintaining high customer engagement standards for HNI and bridal clientele.

Key Responsibilities

Area

Responsibilities

Store Operations

Oversee daily store operations and ensure smooth functioning of the boutique/store.

Customer Experience

Deliver exceptional luxury customer service and personalized client engagement.

Sales Management

Support achievement of monthly and annual sales targets through effective conversion and relationship management.

Team Supervision

Supervise store staff, stylists, sales associates, and support personnel.

Inventory Management

Maintain stock accuracy, inventory records, inward/outward movement, and merchandise availability.

Visual Merchandising





Ensure store displays, mannequins, and merchandise presentation reflect brand aesthetics.

Billing & Documentation

Coordinate billing, order tracking, alterations, delivery schedules, and client documentation.

Client Relationship Management

Build long-term relationships with bridal and couture clients to drive repeat business and referrals.

Coordination

Liaise with production, tailoring, warehouse, and design teams for timely deliveries and alterations.

Store Hygiene & Ambience

Ensure the boutique maintains premium standards of cleanliness, ambience, and presentation.

Reporting

Prepare daily sales reports, inventory reports, customer feedback reports, and operational MIS.

Key Skills & Attributes

- Strong understanding of luxury retail operations
- Excellent grooming and communication skills
- Experience handling HNI/VIP clientele
- Robust sales orientation and customer relationship skills
- Inventory and stock management capabilities
- Team handling and leadership skills
- Attention to detail and operational discipline
- Ability to work in a fast-paced couture retail environment
- Knowledge of bridal/couture retail operations preferred
- Familiarity with billing systems and retail software
- Experience in bridal couture or occasion wear retail will be an advantage

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits :

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Store In-charge (Kolkata)
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📍 Kolkata