Company : MPHIN My Personal Health Record Express India Pvt. Ltd. (India)

Job Posting Location : India_Gurgaon

Job Title :Business Support Analyst Essential Job Functions : X%

Essential function

25%

20%

15%

Analyze data using structured query language (SQL) and other tools to troubleshoot issues and validate business logic.

15%

Assess incident severity and urgency; initiate corrective action and escalate to appropriate technical or engineering teams when necessary.

10%

Maintain accurate documentation of incidents, resolutions, and operational processes in designated systems.

10%

Identify opportunities for process improvement and recommend enhancements to documentation, workflows, and support practices.

5%

Participate in rotational shifts, including on-call responsibilities, to support 24x7 operations as required. - Other Job Functions :

- Adhere to company policies, procedures, and compliance requirements.

- Support continuous improvement initiatives across business and technical operations.

- Collaborate with cross-functional teams to ensure seamless communication during system-impacting events.

- Demonstrate strong customer service orientation and professionalism in all stakeholder interactions.





- Perform additional duties and special projects as assigned. - Required Qualifications**:

- Minimum Experience**

- Experience supporting global stakeholders in a structured SLA-driven environment.

- Healthcare or healthcare technology experience preferred.

Education : Bachelor’s degree in information technology, Business Administration, Computer Science, or related field preferred, or equivalent experience. - Knowledge, Skills and Abilities :

- Strong written and verbal communication skills with the ability to interact effectively with diverse stakeholders.
- Working knowledge of SQL and ability to analyze and troubleshoot data issues.
- Understanding of Service Level Agreements (SLAs) and incident management processes.
- Robust analytical and problem-solving skills.
- Basic knowledge of Linux environments and database systems (e.g., MongoDB) preferred.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Team-oriented mindset with the ability to work independently when required.
- Strong attention to detail and commitment to service excellence.

- Location :India_Gurgaon

📌 Business Support Analyst (Gurugram)
🏢 agilon health
📍 Gurugram