We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
India - Work from Office
Market-competitive salary Benefits Role Overview
Role Responsibilities : Manages customer interactions records reported issues in the ITSM
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Willing to work from office 5 days in a week.
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work in rotational shifts (24/7).
About NTT DATA
📌 Helpdesk Senior Associate-itsm (Noida)
🏢 NTT
📍 Noida