Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

The Role

The Role : Location : Mumbai

Duties & Responsibilities :

- Manage ticketing queues
- New issuance
- EMD fulfillment
- Fare rule interpretation
- Error reporting
- Contact airlines and providers for different issues
- Knowledge of NDC’s and ADM’s is an added advantage

Requirements :

- 2 years + of experience in ticketing- Willing to work in rotational shifts 24/7 (Mostly Afternoon and Night)
- Minimum Qualification: Undergraduate - Diploma / HSC pass (10+2)
- Documented experience in reading and interpreting airline fare rules and reissue tickets Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English




- Understanding the logic behind validating carriers and basic knowledge of IATA regulations
- Well organized, persistent with multitasking skills
- Self-driven, proactive, and results-oriented
- Competent quantitative skills (good in calculations)
- Ability to manage change and work under pressure

Advantages

What’s in it for You?

- Employee Assistance Program (EAP) : Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance.
- Term Life Insurance : Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.
- Mediclaim (Health Insurance) : Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
- Meal Coupons : A tasty perk to fuel your workday—delicious meals or snacks on us!
- Performance-Based Incentives : Earn more when you deliver more. Your hard work pays off—literally.
- Learning & Development (L&D;) Sessions : Continued growth through curated upskilling sessions—boosting your skills and career progression.

Diversity disclaimer :

- Department
- Customer Service
- Locations
- Mumbai

📌 Travel Agent, Firstline (Mumbai)
🏢 Etraveli Group
📍 Mumbai