Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

Location : Mumbai

Duties & Responsibilities :

- Handle Refunds Queues (GDS, LCC, BSP link)
- Manage non show tickets
- Manage ADMs/ACMs
- Manage billing issues (Extra refunds, Ret errors)- Contact Airlines & Providers for different issues.
- Analyze and propose solutions for task optimizations & automations
- 24*7 shift

Requirements :

- At least one year experience as a Travel Agent
- Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit)
- Documented experience in reading and interpreting airline fare rules.
- Knowledge of processing GDS and BSP refunds is a must.
- Experience in working with KPIs and deadlines
- Experience in analyzing data and producing reports
- Troubleshooting skills & analytical problem-solving skills.




- Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
- Self-driven, proactive and results oriented
- Valuable attention to detail
- Well organized, persistent with multitasking skills
- Competent quantitative skills (good in calculations)

LI-SB1 #LI-Onsite

Benefits

What’s in it for You?

- Employee Assistance Program (EAP) : Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance.
- Term Life Insurance : Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.
- Mediclaim (Health Insurance) : Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
- Meal Coupons : A tasty perk to fuel your workday—delicious meals or snacks on us!
- Performance-Based Incentives : Earn more when you deliver more. Your hard work pays off—literally.
- Learning & Development (L&D;) Sessions : Continued growth through curated upskilling sessions—boosting your skills and career progression.

Diversity disclaimer :

- Department
- Customer Service
- Locations
- Mumbai

📌 Agent-refunds (Mumbai)
🏢 Etraveli Group
📍 Mumbai