Key Responsibilities :

1. Manpower Planning and Deployment

- Assess staffing requirements : Determine the staffing needs for each service area (e.g., cleaning, security, landscaping, etc.) based on the size and type of the facility.
- Deploy manpower efficiently : Allocate staff based on the workload, ensuring that staffing levels are adequate to meet operational needs while avoiding overstaffing or understaffing.
- Develop staffing schedules : Create shift schedules and manage staffing rotations to ensure all shifts are adequately covered and that there is no disruption in service delivery.
- Handle emergency deployment : Quickly allocate additional staff in case of emergency needs or unplanned absences to ensure continuity of services.

- Supervision of Soft Services

- Monitor performance : Regularly assess the quality and performance of soft services such as cleaning, security, pest control, waste management, etc.
- Ensure service delivery standards : Ensure that all service contracts are met and that the quality of services aligns with the clients expectations and contractual agreements.
- Address client issues : Act as the point of contact for any complaints or issues related to soft services, ensuring timely resolution to maintain client satisfaction.
- Supervise on-site operations : Oversee the day-to-day execution of soft services, ensuring that staff are carrying out their duties as required, and maintain high operational standards.

- Team Management and Development

- Recruitment and staffing : Manage the recruitment and selection of manpower for various soft services, ensuring that employees have the necessary skills and qualifications.
- Training and development : Ensure that employees are adequately trained for their roles, including training on safety protocols,



service standards, customer interaction, and the proper use of equipment and cleaning agents.
- Performance management : Monitor the performance of the staff regularly, conducting performance reviews, addressing underperformance, and recognizing high performers.
- Motivation and morale : Foster a positive work environment by inspiring the team, encouraging teamwork, and ensuring employees feel supported and valued.

- Budgeting and Cost Control

- Manage labor costs : Ensure that the deployment of manpower is cost-effective, within budget, and aligned with the organizations financial goals.
- Optimize staffing levels : Analyze the workload and adjust staffing levels to ensure that manpower is used efficiently, balancing client requirements with operational cost constraints.
- Track overtime : Minimize unnecessary overtime by properly managing shifts and anticipating the staffing needs in advance.

- Health and Safety Compliance

- Ensure compliance with safety standards : Ensure that all staff follow safety procedures, particularly in high-risk areas like cleaning (e.g., handling chemicals) and security.
- Implement safety protocols : Ensure that all personnel are trained in safety protocols and emergency procedures, including fire drills, first aid, and proper handling of hazardous materials.
- Monitor workplace safety :



Conduct regular site visits to ensure staff are adhering to safety guidelines and report any safety hazards promptly.

- Vendor and Supplier Coordination

- Manage third-party vendors : If applicable, manage external vendors or contractors providing soft services, ensuring they meet service standards and deadlines.
- Negotiate contracts : Negotiate terms, pricing, and service levels with contractors or external agencies to ensure cost-effective and high-quality service delivery.
- Maintain relationships : Build and maintain strong relationships with external suppliers or partners, ensuring smooth collaboration.

- Reporting and Documentation

- Prepare reports : Regularly prepare performance and service reports to track key performance indicators (KPIs) such as staff attendance, job completion rates, and customer satisfaction.
- Maintain records : Keep accurate records of manpower deployment, training, and compliance with regulations. Document any incidents or issues related to service delivery or staff performance.
- Provide feedback : Provide regular updates to senior management and clients regarding the status of soft services, identifying areas for improvement and making recommendations.

- Customer Relationship Management

- Ensure client satisfaction : Act as the main point of contact for clients with regard to soft services and manpower deployment. Address any client concerns or feedback and implement corrective actions as needed.
- Conduct regular meetings : Hold regular meetings with clients to discuss service expectations, performance reviews, and any changes in their requirements.
- Enhance service offerings : Proactively suggest improvements to service delivery based on client needs, indus

📌 Security Operations (Visakhapatnam)
🏢 SIS India
📍 Visakhapatnam