- Soft Skills : Exceptional persuasion and negotiation abilities, along with the patience and empathy required to handle high-stress or confrontational interactions.
- Technical Skills : Proficiency in Microsoft Office (specifically Excel ) and experience with industry-specific collection software like LexisNexis Accurint or FACS.
- Education : A high school diploma is typically the minimum requirement, though a bachelor's degree in finance, accounting, or business is often preferred for more senior roles.
- Experience : Many employers look for 1-3 years of experience in customer service , sales , or a similar call center environment.
Job Types : Full time, Permanent, Fresher, Internship