Job Opening - CRM Executive

Department : Customer Relationship Management (CRM)

Location :Ahmedabad

Open Positions : 4

Branch Locations :

1. CG Road Branch

2. Sindhubhavan Road Branch

About MK Jewels : MK Jewels is a leading fine jewellery brand known for its premium craftsmanship, luxury collections, and customer-first approach. With a strong retail presence and growing digital engagement, we are committed to delivering exceptional client experiences and building lasting customer relationships.

Role Overview : We are looking for enthusiastic and service-oriented CRM Executives with a strong customer relationship background, preferably from hospitality, luxury retail, aviation, premium lifestyle, or high-end service industries.

Key Responsibilities : Deliver a warm, professional, and personalized customer experience across all customer touchpoints.

Handle customer enquiries, complaints, follow-ups, and service requests through calls, WhatsApp, social media, and in-store interactions.

Build and maintain strong long-term relationships with customers to enhance loyalty and repeat business.

Maintain accurate customer records, preferences, and important occasions to ensure personalized communication and engagement.

Coordinate closely with showroom and sales teams for customer appointments, follow-ups, lead management, and conversions.

Track customer enquiries, conversion ratios, feedback,



and retention activities while ensuring timely follow-ups.

Update and maintain CRM databases/software accurately and prepare reports on customer interactions and engagement trends.

Requirements & Qualifications : Bachelor’s degree in Hospitality, Marketing, BBA, Commerce, or related field.

1-3 years of customer-facing experience, preferably in luxury retail or hospitality.

Strong communication and interpersonal skills.

Fluency in English, Hindi, and Gujarati preferred.

Valuable coordination, follow-up, and relationship-building abilities.

Prior team handling or supervisory experience preferred.

Ability to manage premium clientele with professionalism and empathy.

Desired Skills : Excellent communication and presentation skills.

Customer-centric and service-oriented mindset.

Strong organizational and multitasking abilities.

Ability to handle pressure situations calmly and professionally.

Familiarity with CRM software/tools will be an added advantage.

Why Join MK Jewels?

Opportunity to work with a premium jewellery brand.

Professional growth and long-term career opportunities.

Dynamic and creative work environment.

Attractive salary with performance-based incentives.

Training and development support.

How to Apply

Pay: ₹11,053.01 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement

Work Location: In person

📌 CRM Executive (Ahmedabad)
🏢 MK Sons Fine Jewels
📍 Ahmedabad