Job Title: Language Interpreter - English + Second Language

Department: Customer Support / Language Services

Location: Noida, Uttar Pradesh, India.

Shift: US Shift (Rotational) PST Time

Start Date: 24th April 26

Key Responsibilities : Deliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.

Facilitate clear and accurate communication between U.S. clients and non English-speaking customers.

Ensure complete accuracy by relaying information without omissions, additions, or alterations.

Maintain confidentiality and handle sensitive customer information with the highest level of discretion.

Preserve tone, intent, and cultural context while interpreting conversations. Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.

Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction.

Stay updated on terminology, cultural nuances,



and client process updates relevant to interpreting services.

Required Skills Qualifications : Fluency in spoken English and one additional language.

1-2 years of experience in an international call center environment, preferably supporting U.S. customers.

Mandatory prior experience in language interpretation (telephonic or live).

Solid listening, comprehension, memory retention, and note-taking skills.

Excellent verbal communication and interpersonal skills.

Ability to remain calm and professional in high-pressure or sensitive situations.

Understanding of cultural sensitivities and appropriate communication etiquette.

Familiarity with interpreting platforms, CRM systems, and call center tools is an advantage.

Pay: ₹428,432.39 - ₹650,000.00 per year

Benefits :

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Interpreter (Urdu/arabic/malayalam/nepali/russian/indonesian) (Noida)
🏢 BIG Language Solutions
📍 Noida